As a prospective borrower, you have a lot on your plate. There is a lot of red tape and documents involved in getting that perfect mortgage loan that works for you. And you want a good rate, but you also want great customer service. How do I know this? Ally Bank conducted a survey that tells us you are also looking for great customer service. The survey can be found here:

Ally’s 2017 Home Loan Study Shows Borrowers Focused on the Economics of a Mortgage, With Service and Convenience a Close Follower

Two key points from this report are;

Some mortgage lenders are doing a bad job – only 37% were satisfied with the mortgage application process

You care about service – 93% said that a reputation for, “…excellent customer service and convenience would be very/somewhat important in their decision on which lender to choose”

Now that is important. Your mortgage is one of the biggest financial decisions you are likely to make. There is a lot going on, and you need to feel like there is someone on your side who is fighting for you. That is why you should consider a mortgage broker. Someone who can get you the best mortgage with a pool of trusted and reliable lenders. Your broker will do everything they can to get you into the home of your dreams. Hiring the right broker is the first step.

Look for someone who has experience and has been in business for over ten years. A big bonus is to have that broker by local to the area. This is especially important in hot markets like Denver and Stapleton Colorado. And if you want great customer service, then look for it. Check out Zillow ratings and get a great five-star lender.

This article is brought to you by Lending Maven Mortgage. Want to check out what is going on in Stapleton? Check out our Bluff Lake and Beeler Park blogs.

Tricia HoustonTricia Houston, Owner

Lending Maven Mortgage

Colorado native and Stapleton resident



You have questions about getting a mortgage, and I have the answers 303-845-2409